Q. Where can I apply the ACard?
A. You may apply the ACard at any Elianto, Bonita and Tiamo outlets in Malaysia.
Q. Where can I use the ACard?
A. You may use the ACard at any Elianto, Bonita and Tiamo outlets in Malaysia.
Q. How can I apply for the ACard?
A. Simply purchase RM50 and above in a single receipt and you are eligible for ACard membership. Provide some personal particulars and you will receive your ACard immediately.
Q. Why do I need to provide my personal particulars?
Your personal particulars are important to us. Name and NRIC/Passport for verification purposes, mobile number and email address are allowing us to notify you update of Aivoria Group.
Q. How does the ACard works?
The ACard offers you 5% rebate in the form of ADollars (A$) from collection of APoints at any Elianto, Bonita and Tiamo outlets in Malaysia.
Q. How do I collect APoints?
Present your ACard at every transaction to collect your points. Every RM1 equal to 1 APoint. Please be reminded, previous or backdated receipts are not valid for points collection.
Q. How do I redeem the APoints?
To redeem, present your physical ACard to cashier and redeem your points. 20 APoints equal to A$1.00 worth of cash. APoints must be redeemed fully for any redemption. For example, total points collected were 188, A$9.40 available for redemption and must be fully redeemed.
Q. Is there any expiry date for the APoints?
Yes. APoints which collect between 1 May to 31 October expire on 30 April of the following year. APoints which collect between 1 November to 30 April expire on 31 October.
Q. What if I have more than one ACard that accumulating APoints?
You are only allowed to have one ACard. If you have more than one ACard, we encourage you to surrender the extra ACard to any outlets and use only one same card for point collection and redemption.
Q. Are the APoints transferable?
No. APoints collected are not transferable and not exchangeable for cash.
Q. What if I lose my ACard?
A replacement fee of RM10 or with any new purchase of RM50 & above for each replacement of lost card. Please take note that we will issue a new card with a new number for security purpose.
Q. What if I forget to bring my ACard?
Without ACard, you still able to collect point by mention your IC No. to cashier for verification. You are unable to redeem any APoints without the physical ACard, this is to protect the value of APoints collected by card owner.
Q. How can I check my total accumulated points?
You may check your total points balance at any Elianto, Bonita and Tiamo outlets or it also shown on the bottom of the receipt each time you make a purchase.
Q. Will my card be expired if I don’t use it?
There is no expiry date for ACard, but it will automatically inactivate while no purchase activity for any continuous 12 months period. You can re-activate the membership by spending RM50 in a single receipt.
Q. Will my APoints forfeited when card inactivated?
No. When ACard was inactivated, APoints will still remain in account until the APoint’s expiry date.
Q. Can I pay a replacement fee of RM10 to activate ACard?
No. Replacement fee of RM10 for lost card replacement is only applied to active member.
Q. What if my ACard was inactivated and lost my ACard at the same time?
You are able to activate your ACard and get the card replacement with purchase of RM50 & above in a single receipt.
Q. What if I refuse to update my personal details such as changing of address, mobile number or email address?
You may lose out the updates, exclusive gifts, special discounts and more privileges from Elianto, Bonita and Tiamo.